We make every effort to ensure the ordering of your telescope is an easy and pleasurable experience. Once you have decided on the size that works best for your needs a 25% deposit is required to process your order. Your optics are ordered separately by you through your selected optician.
An invoice itemizing your order is e-mailed to you showing an estimated completion schedule based on your opticians delivery time. Delivery times are normally 3 to 4 months from the time your primary mirror is received. Two weeks prior to starting your telescope you will receive an e-mail for your next 25% deposit to bring your deposit up to 50% down.
During the building process you will receive pictures via e-mail showing the progress of your telescope. Feel free to contact us with any questions during this time. Once we have your telescope ready for final prep and paint you will receive another e-mail for the balance due. Crating charges and shipping charges will be included at this time.
All telescopes are crated in custom made wood crates that have been approved by our carriers to ensure safe arrival. To date...we are 100% on undamaged deliveries. We use AirGroup Express for all domestic and international shipments. We have been dealing with AirGroup Express for more than 20 years and they have proven to be a reliable professional company. You are welcome to pick up your telescope at our facility or make your own shipping arrangements.
Because all of our telescopes are custom built there are no cancellations allowed once fabrication has commenced. Cancellations, before fabrication is started, are subject to 25% of total unless other arrangements are made and approved by StarStructure Telescopes.