We make every effort to ensure the ordering of your
telescope is an easy and pleasurable experience. Once you
have decided on the size that works best for your needs a 25%
deposit is required to process your order. Your optics are ordered
separately by you through your selected optician.
An invoice itemizing your order is e-mailed to you showing an estimated completion
schedule based on your opticians delivery time. Normally we will start your
telescope within 90 days of your confirmed order depending on the schedule at that time.
Delivery times are normally 3 to 4 months from the time your primary mirror is received.
Two weeks prior to starting your telescope you will receive an e-mail for another 25% deposit
to bring your deposit up to 50% down.
During the building process you will receive pictures via e-mail showing the progress of your telescope.
Feel free to contact us with any questions during this time.
Once we have your telescope ready for final prep and paint you will receive another e-mail for the balance due.
Crating charges and shipping charges will be included at this time.
Because both the Horizon and LE Series Telescopes are custom built there are no cancellations allowed once fabrication
has commenced. Cancellations before fabrication is started are subject to a 25% of total unless other arrangements are
made and approved by StarStructure Telescopes.
All telescopes are crated in custom made wood crates that have been approved by our carriers to ensure safe arrival.
To date we are 100% on undamaged deliveries. We use AirGroup Express for all domestic and international shipments.
We have been dealing with AirGroup Express for more than 20 years and they have proven to be a reliable professional company. You are welcome to pick up your telescope at our facility or make your own shipping arrangements.
Arrangements can also be made to pick up your telescope at our dark site at:
The Chiefland Astronomy Village In Chiefland Florida.